Support

Frequently asked questions

How do I add an order?

In the Ajouter (Add) tab: forward the confirmation email to your Oops address (shown in the app and in Compte), import a PDF, or enter the order yourself.

Does Oops read my mailbox?

No. Oops never connects to your mailbox. Only the emails you choose to forward to your Oops address are analysed.

My forwarded email doesn't show up

Check that you sent it to your exact Oops address (Compte → Adresse d'import → Copier), then open Oops or pull the list down to refresh. Automatic import by email is part of Oops Premium.

How do I manage or cancel my subscription?

In the app: Compte → Gérer mon abonnement, or in Settings → your name → Subscriptions. To recover a subscription on a new iPhone: Compte → Restaurer mes achats.

How do I delete my account?

In the app: Compte → Supprimer mon compte. See the Privacy Policy for what is deleted.